Face2.AI

Refund & Cancellation Policy

Effective date: 13 August 2026

Due to the digital nature of our services and the immediate allocation of server hardware and GPU resources when credits are generated, all purchases on Face2.AI are final and non-refundable.

1. No Refund Policy

Once credits are added to your account balance, they cannot be exchanged, returned, or refunded for cash, regardless of whether they have been used or remain unused.

2. Exceptions and Technical Errors

We only consider adjustments or refunds in the following exceptional circumstances:

Duplicate Charges: You were accidentally billed multiple times for a single transaction due to a payment gateway error.
System Outage or Undelivered Credits: You completed a payment, but the credits were not added to your account balance because of a system failure on our end. In this case, we will first attempt to issue the missing credits to your account.

3. Requesting Technical Transaction Support

To request support regarding a technical transaction error, email hello@face2.ai within 7 days of the transaction and include your Order ID.