Contact & Support

Email

hello@face2.ai

What to include

• Product support: the feature used, approximate time, and a description of the issue.
• Billing: account email, order or transaction ID, purchase date, and amount. Never send full card or bank credentials.
• Privacy: the right you wish to exercise and the account email involved.
• Abuse report: relevant URLs or identifiers, the reason for the report, and any supporting evidence.

Response and payment support

We aim to review complete requests as soon as reasonably possible. Payment receipts may include a separate support or buyer-portal link from the payment provider; using that link can speed up billing and refund requests.